Shipping Policy

Triumph Factory Outlet ("we" and "us") is the operator of (https://triumphfactoryoutlet.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Triumph Factory Outlet will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Triumph Factory Outlet) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Triumph Factory Outlet will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Triumph Factory Outlet to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Triumph factory Outlet may reject shipping to P.O. box addresses, as in some cases we are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Triumph Factory Outlet encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Triumph Factory Outlet at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at customerservices@triumphfactoryoutlet.com or calling +44 (0) 1379 851085.

 

All delivery times stated are in working days and are from the point of dispatch.

Although we strive to provide accurate information on shipping the delivery period stated either on triumphfactoryoutlet.com or advised by email/verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with triumphfactoryoutlet.com

We shall endeavour to notify you as soon as possible of any anticipated delay in the delivery of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory.

Size Guide

MENS SIZE GUIDE

  XS S M L XL 2XL 3XL
CHEST TO FIT (IN) 37-38 39-40 41-42 43-44 45-47 48-49 50-51
CHEST TO FIT (CM) 94-97 98-102 103-107 108-112 113-119 120-124 125-129
  XS S M L XL 2XL 3XL
CHEST TO FIT (IN) 37-38 39-40 41-42 43-44 45-47 48-49 50-51
CHEST TO FIT (CM) 94-97 98-102 103-107 108-112 113-119 120-124 125-129
  XS S M L XL 2XL 3XL
CHEST TO FIT (IN) 37-38 39-40 41-42 43-44 45-47 48-49 50-51
CHEST TO FIT (CM) 94-97 98-102 103-107 108-112 113-119 120-124 125-129
  30" 32" 34" 36" 38" 40" 42"
WAIST TO FIT 76CM 81CM 86CM 91CM 96CM 101CM 106CM
STANDARD LENGTH (RIDING TROUSER) 84CM 85CM 86CM 87CM 88CM 89CM 90CM
SHORT LEG TROUSER (30") 76CM 76CM 76CM 76CM 76CM 76CM 76CM
SHORT LEG DENIM (31") 80CM 80CM 80CM 80CM 80CM 80CM 80CM
REGULAR LEG (33") 85CM 85CM 85CM 85CM 85CM 85CM 85CM
LONG LEG (36") 91CM 91CM 91CM 91CM 91CM 91CM 91CM
  XS-S M-L XL-XXL        
CHEST TO FIT (IN) 37-40 41-44 45-51        
CHEST TO FIT (CM) 94-102 103-112 113-129        
   XXS XS S M L XL 2XL 3XL
UK  6 8 10 12 14 16 18 20
CHEST TO FIT (IN)  31.5-32.5 33-34 34.5-35.5 36-37 37.5-38.5 39-40 40.5-41.5 42-43
CHEST TO FIT (CM)  80-82 83-86 87-90 91-94 85-98 99-101 102-105 106-109
   XXS XS S M L XL XXL XXXL
UK  6 8 10 12 14 16 18 20
WAIST (IN)  24 26 28 30 32 34 36 38
WAIST (CM)  61 66 71 76 81 86 91 96
UK 6.5 7 8 9 9.5 10 11 12
EU 40 41 42 43 44 45 46 47
US 7.5 8.5 9 10 10.5 11 12 13
JPN 25.5 26.5 27.5 28 28.5 29 30 31
UK 6 6.5 7 7.5 8 9 10 11 12 13
INTL LXS LS LM LL S M L XL XXL XXXL